Privacy Policy for RS Global Travel Ltd

Effective Date: 13 Jan 2025

At RS Global Travel, we are committed to safeguarding and preserving the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By using our services and submitting personal information through our website, you agree to the practices outlined in this Privacy Policy.

UK: Data Protection Act 2018

At RS Global travel, we comply with the Data Protection Act 2018 that is the UK’s implementation of the EU’s General Data Protection Regulation (GDPR) following Brexit. It governs the processing of personal data in the UK and ensures individuals’ rights regarding their data.

Key Features:

• GDPR Compliance: Aligns UK law with the EU’s GDPR.
• Personal Data Protection: Establishes conditions under which personal data can be legally processed.
• Rights of Individuals: Provides individuals with the right to access, rectify, erase, and restrict the processing of their data.
• Data Breaches: Organisations must notify the Information Commissioner’s Office (ICO) of breaches within 72 hours.
• Penalties: Non-compliance can lead to significant fines and sanctions.

 

1. Information We Collect

We collect personal information when you submit an enquiry, make a booking, or contact us via our online booking enquiry facilities. The types of personal data we collect include:

• Personal Details: Name, email address, phone number, and billing address.
• Booking Details: Information related to your travel, such as travel dates, pickup and drop-off locations, vehicle type (coach, car, van, minibus), and the number of passengers.
• Payment Information: Credit card or debit card details for processing payment (processed securely through our payment provider).
• Communication Data: Information you provide when contacting us, including inquiries, feedback, or complaints.
• Usage Data: Information about how you use our website or interact with our services, such as your IP address and browser type.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To Provide Our Services: To process your booking, schedule transportation services, and provide the requested vehicles (coaches, private hire cars, vans, or minibuses).
• To Communicate With You: To confirm bookings, send receipts, respond to inquiries, provide customer support, and send service updates.
• Payment Processing: To process payments for services rendered through secure third-party payment processors.
• To Improve Our Services: To analyse customer feedback, track website usage, and enhance the user experience.
• Marketing: If you have opted in, we may send you marketing communications, including promotional offers and updates about our services.
• Legal Compliance: To comply with any legal requirements or obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may share your personal data with trusted third-party service providers who assist us in delivering our services, such as payment processors, email communication providers, or vehicle maintenance services.
• Legal Obligations: We may disclose your personal information if required by law, such as responding to subpoenas, court orders, or legal processes, or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal data seriously and implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request to correct any inaccurate or incomplete information we have about you.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
• Objection to Processing: You can object to the processing of your personal data in certain circumstances.
• Withdrawal of Consent: If we process your data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files that are automatically stored on your device and help us analyse website traffic, remember your preferences, and personalise content. You can control cookie preferences through your browser settings.

8. Your Consent for Cookie Deployment

When you visit the RS Global Travel website, we may use cookies and similar tracking technologies to enhance your browsing experience. By continuing to browse our site or by clicking “Accept” on our cookie consent banner, you are providing your consent for us to deploy cookies on your device as described in this policy.

9. What Are Cookies?

Cookies are small text files that are automatically stored on your device when you visit our website. They allow us to remember your preferences, improve your browsing experience, and help us analyse website traffic. Cookies can be either “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).

10. How We Use Cookies

We use cookies for several purposes:

1. Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable basic features such as secure logins, page navigation, and access to specific content. Without these cookies, some parts of the website may not function properly.
2. Performance Cookies: These cookies collect anonymous data to help us understand how visitors interact with our website. They allow us to measure website performance and make improvements. For example, they track pages visited, time spent on the site, and any error messages encountered.
3. Functionality Cookies: These cookies allow us to remember your preferences (such as language selection or location) and provide you with a more personalised experience when using our website.
4. Advertising and Targeting Cookies: These cookies are used to deliver relevant advertising to you, both on our site and across other sites you visit. They track your browsing habits and interests to create a profile and serve more tailored content.
5. Social Media Cookies: Our website may include embedded content from third-party social media platforms (such as Facebook, Instagram, etc.). These platforms may deploy cookies to track your interactions with their content and enable social sharing features.

11. Managing Cookie Preferences

When you first visit our website, you will be prompted with a cookie consent banner to accept or decline the use of cookies. If you accept cookies, we will deploy them as described above. If you choose to decline cookies, only essential cookies will be used, and some features of the website may not function as intended.

You can change your cookie preferences or withdraw your consent at any time by adjusting the settings in your web browser. Most browsers allow you to control and delete cookies through their settings. Please note that blocking or deleting cookies may affect the functionality of our website.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate steps to remove it.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed about how we protect your data.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

RS Global Travel
Email: info@rsglobaltravel.co.uk
Phone: 07779 – 989898
Address: Contact Us RS Global Travel, 186a Cowley Road Oxford OX4 1UE

By using our services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.